Customer
Juniorica is a staffing agency focused on young talents and newcomers in various industries.
Problem
Due to the diversity of the processes, they must be closely adapted to the position and to the industry & keeping the best CX
What's more, the processes were run using the HRM system. HRM's multifunctionality did not work well in their day-to-day work. It did not have many comprehensive functionalities - that created confusion in their recruitment management.
Goal
Building relationships for the future by improving candidates' experience in the processes.
Juniorica believes in the passion, desire to learn and creativity of graduate students and young professionals. It relies on a personalised approach - they are distinguished by a skilled team that cares for candidates throughout the recruitment process. Juniorica team needed a tool to support them in this.
TRAFFIT role
TRAFFIT's integration with recruiters' email inboxes maintains a continuous history of conversations with candidates.
In addition, thanks to the integration, recruiters in Juniorica can send automated messages to multiple people at once, speeding up their workflow and ensuring that each contact is properly taken care of.
Every member of the team can now add notes and ratings to the candidate's profile. That gives a quick overview and the ability to check the status of the process and what stage the candidate is at.
The Juniorica team particularly appreciates the fact that a single link to both the job post and the application form is enough to always know where the application has come from.
Result
After implementing TRAFFIT, 40% more candidates started to give their consent for subsequent recruitments.
At the same time, they gave positive feedback related to their participation in the recruitment. Each candidate is now treated very individually and communication is smooth and transparent.
Conclusion
People at junior level will gain experience in a while - maintaining further relationships with them is an investment
This is possible thanks to the extensive talent database available in TRAFFIT and the advanced candidate search by specific keywords.
Juniorica has also noticed a positive impact on the agency's customer service. Before using TRAFFIT, clients had to wait for any updates on candidates' situations, and since implementing the new system, recruiters are able to provide answers to all questions on the spot, even over the phone.
