Client Relations Manager job description

Post this Client Relations Manager job description template to job boards and careers pages to attract and hire qualified professionals for your engineering department.

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Are you starting your recruiting process for the position of Client Relations Manager in your company and wondering how to start creating a job offer? We’re here to help. We have prepared a small cheat sheet for you below, which will help you understand what a Client Relations Manager is responsible for. Once you have got to know it, feel free to use our job offer template as a whole or as an inspiration in your recruitment.

What Client Relations Manager does?

Client Relations Manager is responsible for establishing and maintaining long-term relationships with customers and taking care of the highest level of customer satisfaction.

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Role in the organization:​

We are looking for a Client Relations Manager who will be responsible for building and maintaining positive relationships with our clients. We are seeking a candidate who has strong communication skills, empathy, and problem-solving abilities. If you are someone who values human interaction and would like to work in a friendly environment, we welcome you to apply. Check below for what we offer and what we expect for this position.

Our requirements

  • Experience in customer relationship management
  • Ability to communicate effectively verbally and in writing
  • Empathy and understanding of customer needs
  • Ability to problem-solve and make decisions
  • Resilience to stress and ability to work in a dynamic environment
  • Fluent in English
  • Proficiency in office software
  • Organization and time management skills
  • Availability and flexibility in work
  • Attention to detail
  • Creativity and innovation in problem-solving
  • Ability to work in a team
  • Openness to learning and professional development
  • Higher education (preferably in management, marketing, psychology)
  • Driver's license category B (preferred)

Your responsibilities

  • Building and maintaining relationships with clients
  • Customer service, responding to inquiries and providing information
  • Resolving customer problems and complaints
  • Monitoring customer satisfaction metrics
  • Analysis of customer needs and expectations
  • Collaboration with sales team and customer service department
  • Preparing reports and analyses related to client relationships
  • Implementing strategies for building client relationships

What we offer?

  • Salary ranging from 5000 PLN to 8000 PLN gross per month
  • Employment contract or B2B
  • Private medical care
  • Possibility of remote or hybrid work
  • Flexible working hours
  • Training package and support in professional development
  • Multisport card
  • Subsidies for culture and recreation
  • Group insurance package
  • Cafeteria benefit
  • Integration outings and company events
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