Client Relations Manager
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Are you starting your recruiting process for the position of Client Relations Manager in your company and wondering how to start creating a job offer? We’re here to help. We have prepared a small cheat sheet for you below, which will help you understand what a Client Relations Manager is responsible for. Once you have got to know it, feel free to use our job offer template as a whole or as an inspiration in your recruitment.

What does a Client Relations Manager ?

Client Relations Manager is responsible for establishing and maintaining long-term relationships with customers and taking care of the highest level of customer satisfaction.


Role in the organization:

For the position of Client Relations Manager, we are looking for a person for whom the impossible does not exist, and effective solving of clients’ problems is their natural environment. If this sounds like you – contact us.

Our requirements:

  • at least two years of experience in a similar position
  • ability to build long-term relationships with clients
  • experience in customer service
  • knowledge of the industry
  • experience in working on KPIs and customer satisfaction indicators
  • ability to solve problems
  • customer orientation
  • very good knowledge of MS Office

Your responsibilities:

  • building relationships with customers
  • advising clients and effective problem solving
  • regular meetings with clients and satisfaction surveys
  • responding to customer complaints
  • supporting sales departments in matters of business development
  • cooperation with other departments to achieve the maximum customer satisfaction
  • market monitoring and competition analysis
  • reporting your work

Benefits:

  • the opportunity to develop and improve your competences within interesting projects
  • work in a well-coordinated team of specialists in their field
  • great freedom in making decisions
  • working with the most modern toolset
  • team integration events and endless coffee and tea

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