Customer Success Manager Job Description

Utilize this free Customer Success Manager job description template during your next hiring process. 

Perfect for both job boards and career pages, you can customize it easily to match your company values and ensure you get the right candidates. 

What is a Customer Success Manager role?

A Customer Success Manager is the human connection between your business and your users. This person may be responsible for both inbound and outbound manual communication and engage user before or after purchases. Customer Success Managers are commonly known to have bonus systems based on targets and KPIs. 

Customer Success Manager

Due to constant growth, our company is looking for a Customer Success Manager to support and engage our growing user base. Successful hire will help our customers with technical problems occurring while using products and answering questions related to them. You will be responsible for providing excellent customer experience and ensuring long lasting relationship.

Responsibilities

  • Providing clients with high quality customer service and responding to their queries in timely and accurate manner via chat, email or phone. 

  • Creating tickets on reported problems and issues. 

  • Resolving reported problems with technical support. 

  • Gathering users feedback and proposing implementation of best solutions to the products. 

  • Attracting potential clients by making presentations, answering product and support related questions. 

  • Updating knowledge base with information about the product and new features and functionalities.

Requirements

  • Proven experience in Customer Success role.
  • Customer oriented attitude. 
  • Excellent communication and interpersonal skills, both written and verbal.
  • Problem solving-skills. 
  • Ability to multitasking.
  • Analytical mind is a plus.

Benefits

  • Competitive Base Salary. 
  • Attractive Commission Structure. 
  • {Enter Awesome Custom Company Benefits Here}

Ready To Hire Your New Customer Success Manager?

Over 5,000 successful recruiters in 15 countries use Traffit. Now it’s your turn to join them.